This Privacy Policy explains how 6lotto collects, uses, shares, stores, and protects personal information when you visit the website, register an account, make a payment, place a wager, or contact our support team.
These core principles guide how 6lotto handles player information across account registration, MYR payments, betting activity, customer support, and responsible gambling services.
6lotto collects information needed to operate accounts, verify eligibility, process payments, provide games, prevent fraud, and meet legal or regulatory obligations. We do not request information without an identified business or compliance purpose.
Administrative, technical, and organisational safeguards are applied to personal information. Access is restricted according to role, and sensitive account or payment records receive additional protection.
Information may be shared with payment, identity verification, security, game, and infrastructure providers only where their services are required. 6lotto does not sell player information.
Subject to applicable law, players may request access, correction, restriction, or deletion of personal data. 6lotto reviews each request while preserving records that must be retained for security, dispute, or compliance reasons.
This Privacy Policy applies to the personal information processed by 6lotto through https://6lotto.cam, the player account interface, customer support channels, payment services, and related online gambling functions. It applies whether a Malaysian player accesses 6lotto from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or another location.
For this policy, “personal information” means information that identifies an individual directly or can reasonably be linked with an identifiable individual. It may include account details, identity documents, payment records, device identifiers, gaming history, and communications with 6lotto.
By using the platform, you acknowledge the processing practices described in this Privacy Policy. Your use of 6lotto is also governed by the Terms & Conditions. Where you use account controls intended to support safer play, the Responsible Gambling policy also applies.
Age restriction: 6lotto is intended only for players aged 21 and above. Information indicating that a user may be under 21 will be reviewed, and the account may be restricted or closed.
The type of information collected by 6lotto depends on how you use the platform. A visitor browsing public pages provides less information than a registered player completing identity verification, depositing RM funds, placing an EPL wager, or requesting a withdrawal.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Account information | Name, date of birth, username, email address, mobile number, residential location | Account creation, eligibility checks, communication, and service administration |
| Identity information | Government-issued identification, proof of address, verification results | KYC checks, age verification, fraud prevention, and account security |
| Payment information | Deposit and withdrawal records, bank or e-wallet account references, transaction status | Processing MYR transactions and confirming payment method ownership |
| Gaming information | Bets, stakes, winnings, losses, bonuses, session history, game preferences | Settling wagers, maintaining records, identifying irregular activity, and improving services |
| Technical information | IP address, browser, device type, operating system, login time, cookie identifiers | Security, troubleshooting, fraud detection, analytics, and service performance |
| Communication records | Live chat messages, email enquiries, complaints, support notes | Answering requests, resolving disputes, training staff, and maintaining service quality |
| Responsible gambling data | Deposit limits, time-outs, self-exclusion status, safer gambling interactions | Applying account safeguards and supporting player welfare |
You provide information directly when you create a 6lotto account, complete KYC verification, make a payment, claim a bonus, activate a limit, or contact support. Information must be accurate and kept current. Incorrect details may prevent 6lotto from verifying your identity or processing a withdrawal.
When you visit 6lotto, technical information may be generated automatically. This information helps identify suspicious logins, protect account sessions, diagnose errors, assess website performance, and understand how platform functions are used.
6lotto may receive information from identity verification providers, payment processors, banks, e-wallet operators, fraud prevention services, and game suppliers. For example, a payment partner may confirm whether a DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, or Hong Leong transaction was successful.
6lotto processes personal information for defined operational, security, contractual, legal, and player protection purposes. Depending on the circumstances and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect legitimate interests, or act on valid consent.
Automated rules may flag unusual activity for review, such as repeated failed logins, inconsistent payment ownership, rapid account changes, or transaction patterns that require verification. Material decisions are subject to appropriate review rather than relying solely on an unexplained automated result.
6lotto processes payment information when players deposit or withdraw through supported methods. These may include DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, BTC, and USDT. Payment availability may vary according to account status, verification requirements, and operational conditions.
6lotto does not need to retain every credential used by a bank or e-wallet provider. Payment transactions may be completed on systems operated by the relevant payment service. We normally receive transaction references, account ownership indicators, amounts, timestamps, status information, and risk signals needed to reconcile the transaction.
Financial records may be retained after account closure where reasonably required to address chargebacks, fraud, disputes, accounting duties, security investigations, or applicable legal obligations. Players should not send full card credentials, online banking passwords, one-time security codes, or private cryptocurrency keys to 6lotto support.
6lotto may use cookies, local storage, session identifiers, and similar technologies to maintain secure logins, remember preferences, detect fraudulent activity, measure performance, and understand how visitors navigate the platform.
Essential technologies support account authentication, security controls, navigation, payment sessions, and load balancing. Disabling these technologies may prevent important 6lotto functions from operating correctly.
Performance data helps 6lotto identify slow pages, technical errors, or device compatibility issues. Preference technologies may remember display or account settings. Where applicable law requires consent for non-essential technologies, 6lotto will request that consent before activating them.
Browser settings may allow you to remove or block cookies. Doing so may sign you out, remove saved preferences, or limit account functionality. Cookie records are not used to bypass self-exclusion or responsible gambling controls.
6lotto does not sell or rent personal information. Information is disclosed only where the recipient has a valid operational, security, legal, or compliance role. Appropriate contractual and technical safeguards are applied according to the nature of the information and service.
Service providers are expected to use information only for agreed purposes and to maintain appropriate confidentiality and security. 6lotto evaluates access according to necessity and seeks to minimise the information disclosed.
Some infrastructure, game, security, identity verification, or payment services may process information outside Malaysia. Privacy and data protection standards can differ between jurisdictions. Where international processing occurs, 6lotto takes reasonable steps to use suitable contractual, organisational, and technical safeguards.
These safeguards may include restricted access, encryption, data minimisation, confidentiality obligations, service provider reviews, and contractual terms governing processing. International processing does not permit a recipient to use 6lotto player information for unrelated purposes.
6lotto applies layered safeguards intended to protect confidentiality, integrity, and availability. Measures may include encrypted transmission, protected storage, access controls, monitoring, logging, account authentication, security reviews, backup procedures, and staff confidentiality requirements.
No internet service can guarantee absolute security. Players also have an important role in protecting their accounts. Use a unique password, keep login credentials confidential, avoid shared devices where possible, and contact 6lotto promptly if you notice an unfamiliar login or payment.
Security reminder: 6lotto support will not ask for your online banking password, one-time authentication code, or cryptocurrency private key. Never disclose those details in live chat or email.
If a personal data incident creates a material risk, 6lotto will investigate, contain the issue, preserve relevant evidence, and provide notifications where required by applicable law.
6lotto retains personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, compliance, security, accounting, and dispute-resolution requirements.
Retention periods vary by record type. Temporary security logs may be kept for a shorter period, while identity, payment, betting, self-exclusion, and dispute records may need to be held longer. Factors considered include account status, transaction history, legal obligations, limitation periods, fraud risk, and ongoing complaints.
Closing a 6lotto account does not require immediate deletion of every record. Certain information may remain restricted and archived where necessary to prevent duplicate accounts, maintain self-exclusion, address a claim, or meet lawful retention duties. When information is no longer required, it is deleted, anonymised, or securely isolated.
Subject to applicable law and appropriate identity verification, you may ask 6lotto to exercise privacy rights concerning your personal information. A request can be sent to the support email shown below. Please state the account username and the nature of the request, but do not send passwords or one-time security codes.
Request confirmation of whether 6lotto processes your information and obtain an appropriate copy or summary.
Ask 6lotto to update inaccurate or incomplete account information after suitable verification.
Request deletion where information is no longer required and no legal, security, or contractual reason prevents removal.
Ask for certain processing to be limited while accuracy, necessity, or another valid concern is reviewed.
Object to particular processing where the right applies, including certain optional promotional uses.
Withdraw consent for consent-based processing without affecting processing lawfully completed beforehand.
6lotto may request information needed to verify identity before acting on a privacy request. This protects players from unauthorised disclosure or account manipulation. A request may be limited where fulfilling it would reveal another person's information, undermine fraud controls, conflict with legal duties, or impair active dispute handling.
Where permitted, 6lotto may send account-related promotions, bonus information, loyalty updates, or service announcements. Promotional communications are distinct from essential messages concerning account security, payment status, policy changes, self-exclusion, or responsible gambling controls.
Players may change optional marketing preferences through available account settings or by asking support. Opting out of marketing does not close a 6lotto account and does not prevent operational messages needed to manage the service.
Responsible gambling status takes priority over promotional activity. A self-excluded player should not receive gambling marketing during the exclusion period, and 6lotto applies suppression controls intended to enforce that restriction.
Information associated with deposit limits, cooling-off requests, self-exclusion, affordability concerns, or support interactions may be particularly sensitive. 6lotto processes this information to protect players, apply requested restrictions, assess risk indicators, and maintain responsible gambling controls.
6lotto will not remove a self-exclusion record merely because a player asks for general account data to be deleted. Retaining a restricted record may be necessary to prevent re-registration and preserve the effectiveness of the exclusion. Further information is available on the Responsible Gambling page.
6lotto may update this Privacy Policy to reflect service changes, new payment methods, revised security practices, or applicable legal requirements. The effective date at the top of the page indicates when the current version took effect.
Material changes may be highlighted on the platform or communicated through an appropriate account channel. Players should review this page periodically. Continued use of 6lotto after a revised policy takes effect means the updated practices apply from that effective date, subject to rights provided by applicable law.
Questions, complaints, and privacy rights requests may be directed to the 6lotto support and privacy team. Provide enough detail for us to understand the request, along with your registered username where relevant. Do not include account passwords, bank passwords, private keys, or one-time codes.
6lotto aims to investigate privacy concerns fairly and provide a clear response. Complex requests, identity verification issues, or matters involving payment and security records may require additional time.
Review the platform, explore available games, or read answers to common account and privacy questions. 6lotto remains committed to clear information, secure account handling, and responsible play for Malaysian users aged 21 and above.